Shipping policy

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Thank you for shopping with AL Hiyatt Wellness. This policy explains how and when we ship your orders. By placing an order, you agree to the terms below.

1. Where We Ship

We currently ship across India. If you'd like to order from outside India, please contact us before placing your order and we'll let you know if we can help.

2. Order Processing

  • Orders are processed and dispatched within 1–3 business days of confirmation.
  • Orders are processed Monday to Saturday, excluding public holidays.
  • Orders placed on holidays or weekends are processed on the next business day.
  • You'll receive a confirmation, and tracking details once your order ships.

3. Delivery Time

  • Most orders are delivered within 4–8 business days after dispatch, depending on your location.
  • Delivery to metro cities is usually faster; remote or rural areas may take a little longer.
  • Delivery estimates are indicative and not guaranteed, as timelines depend on our courier partners.

4. Shipping Charges

  • We offer free shipping on orders over ₹499.
  • For orders below ₹499, a flat shipping fee of ₹60 applies.
  • Any applicable charges are shown clearly at checkout before you pay.

5. Cash on Delivery (COD)

  • Cash on Delivery is available across most serviceable pin codes in India.
  • COD availability is confirmed at checkout based on your delivery address.
  • A small COD handling fee of ₹100 may apply and will be shown at checkout.

6. Order Tracking

Once your order is dispatched, we'll share a tracking link via email, SMS, or WhatsApp. You can use it to follow your order's journey until it reaches you.

7. Delays

While we do our best to deliver on time, delays can occasionally occur due to reasons beyond our control — such as weather, courier disruptions, festivals, or regional restrictions. We appreciate your patience and are always happy to help you track your order.

8. Incorrect or Incomplete Address

Please ensure your shipping address and contact number are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect details. If a parcel is returned to us due to a wrong address or repeated failed delivery attempts, re-shipping charges may apply.

9. Damaged or Missing Parcels

If your order arrives damaged, or if anything is missing, please contact us within 48 hours of delivery with photos, and we'll make it right. See our Return & Refund Policy for full details.

10. Contact Us

For any shipping-related questions, reach out to:

AL Hiyatt Wellness
📧 Email: alhiyattwellness@gmail.com
📱 Phone / WhatsApp: +91 96016 63384
📍 Address: 2nd Floor, Shop No. 227, Platinum Plaza, Station Road, Near Sardar Statue, Ghodia Bazar, Nadiad, Gujarat 387001
🕒 Support hours: [Mon–Sat, 10am–6pm]