Privacy policy
Last updated: 21/08/2026
AL Hiyatt Wellness we operates the website alhiyattwellness.com We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
By using our Site or placing an order, you agree to the practices described below.
1. Information We Collect
Information you provide:
- Name, email address, phone number, and shipping/billing address
- Order details and purchase history
- Payment information (processed securely by our payment partner — see Section 4)
- Any messages, reviews, or details you share when you contact us
Information collected automatically:
- Device and browser type, IP address, and general location
- Pages visited, time on site, and how you interact with our Site
- Cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process, fulfil, and deliver your orders (including Cash on Delivery)
- Send order confirmations, shipping updates, and support responses
- Respond to your enquiries and provide customer service
- Improve our Site, products, and shopping experience
- Send offers and updates, where you have chosen to receive them
- Detect and prevent fraud, and meet legal or tax obligations
3. Legal Basis and Consent
We process your personal data based on your consent, to fulfil our contract with you (your order), and to comply with legal obligations. You may withdraw consent for marketing communications at any time (see Section 8).
4. Sharing Your Information
We do not sell your personal data. We share it only with trusted partners who help us run our business, including:
- Payment gateway ([Razorpay] and similar) to securely process payments
- Shipping and courier partners to deliver your orders
- Technology providers such as Shopify (our e-commerce platform) and analytics tools
- Authorities, where required by law
These partners are permitted to use your data only to provide their services to us.
5. Cookies
Our Site uses cookies to keep your cart working, remember preferences, and understand how the Site is used. You can control or disable cookies through your browser settings, though some features may not work properly without them.
6. Data Retention
We keep your personal data only as long as needed to fulfil the purposes described here — including completing orders and meeting legal, accounting, or tax requirements — after which it is securely deleted or anonymised.
7. Data Security
We take reasonable measures to protect your information, and payments are handled through secure, PCI-compliant systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may:
- Access, correct, or update your personal data
- Request deletion of your data
- Withdraw consent or unsubscribe from marketing emails (use the "unsubscribe" link or contact us)
- Raise a complaint about how your data is handled
To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us and we will remove it.
10. Third-Party Links
Our Site may link to other websites (such as social media). We are not responsible for the privacy practices of those sites and encourage you to read their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
AL Hiyatt Wellness
Email: alhiyattwellness@gmail.com
Phone / WhatsApp: +91 9601663384
Address: 2nd floor shop. No 227, Platinum Plaza, Station Rd, Nr. Sardar Statue, Ghodia Bazar, Nadiad, Gujarat 387001