Refund policy

Last updated: 21/08/2026

At AL Hiyatt Wellness, your satisfaction and safety matter to us. Because we sell natural food and personal-care products, this policy explains when returns and refunds are possible. Please read it carefully before ordering.

1. Hygiene and Safety First

For health and hygiene reasons, we cannot accept returns or exchanges on opened or used products — including toothpaste, soaps, and wellness juices. This protects the safety of all our customers.

Returns may only be accepted in the specific cases described below.

2. When You Can Request a Return

We will gladly help if:

  • Your item arrived damaged, leaking, or broken
  • You received the wrong product
  • Your product is defective or expired on delivery

To be eligible, the item must be unused, in its original packaging, and reported within 48 hours of delivery, along with photos or a short video showing the issue.

3. What Cannot Be Returned

We're unable to accept returns for:

  • Products that have been opened, used, or tampered with (unless faulty)
  • Items reported after the 48-hour window
  • Products damaged due to misuse or improper storage after delivery
  • Items purchased during clearance or marked "non-returnable" (if applicable)

4. How to Request a Return

  1. Contact us within 48 hours of delivery at alhiyattwellness@gmail.com or WhatsApp +91 9601663384
  2. Share your order number and photos/video of the issue.
  3. Our team will review and respond within 1–2 business days with the next steps.

Please do not ship any item back before we confirm — approved returns will be given return instructions.

5. Refunds

Once your return is received and inspected (or your claim is approved), we'll notify you of the outcome.

  • Approved refunds are processed to your original payment method within 7–10 business days.
  • Cash on Delivery (COD) orders are refunded via bank transfer or UPI — we'll collect the required details from you.
  • Refund timelines may vary depending on your bank or payment provider.

6. Replacements

If your item was damaged, defective, or incorrect, we're happy to send a replacement instead of a refund, subject to stock availability.

7. Order Cancellations

You may cancel your order before it is dispatched by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled but may be eligible under the conditions above. Prepaid cancellations are refunded per Section 5.

8. Shipping Costs on Returns

If the return is due to our error (damaged, wrong, or defective item), we cover the return shipping. For all other approved cases, return shipping charges will be borne by the customer.

9. Contact Us

For any return or refund query, reach out to:

AL Hiyatt Wellness
📧 Email: alhiyattwellness@gmail.com
📱 Phone / WhatsApp: +91 9601663384
📍 Address: 2nd Floor, Shop No. 227, Platinum Plaza, Station Road, Near Sardar Statue, Ghodia Bazar, Nadiad, Gujarat 387001
🕒 Support hours: [Mon–Sat, 10am–6pm]